Senior Account Manager (Sydney)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Account Manager (Sydney)

Introduction to team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

As a Senior Account Manager in Expedia Group’s B2B team, you will own a portfolio of strategic partners across ANZ, including airlines, hotel groups, financial institutions, and online travel platforms. Your mission is to drive growth for both Expedia Group and our partners by maximizing the value of our technology, content, and supply.

In this role, you will:

• Grow and manage a portfolio of existing and new B2B partners
• Account ownership of partner relationships post-launch with clear profitability/revenue targets and the identification and development of incremental revenue opportunities.
• Management of a mix of partners from multiple segment with clear profitability/revenue targets.
• Build effective client relationships and lead complex commercial negotiations with Directors and C-suite levels.
• Influence the decision making of both internal and external stakeholders through formal and informal negotiations / discussions
• Travel regularly and meet partners face-to-face. Travel requirements are both domestic and international.
• Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies.

Experience and qualifications:

• 5+ years of experience in Key Account Management, preferably in online travel/commerce/retailing/portals
• Strong understanding of hotel B2B distribution in APAC/ANZ
• Strong relationship / communication skills; required as role is client facing, involving client contact in negotiation and in ongoing partner contact.
• Previous experience in leading complex commercial negotiations
• Demonstrated ability to work autonomously and manage a wide variety of projects simultaneously and under deadline.
• Extensive e-commerce experience and familiarity with e-commerce / e-marketing metrics and their management is highly desirable.
• Understands financial indicators, manages budgets, and uses financial analysis to make strategic decisions and drive profitability.
• Technical Project Management experience, a plus.
• A good understanding of the internet technologies used in the travel industry, a plus

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.